At vbcash, your privacy is a core commitment, not an afterthought. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our platform.
Last Updated: 1 January 2026Your Privacy Matters: This Privacy Policy forms part of the vbcash Terms & Conditions. By registering an Account or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you have questions, please visit our FAQ or contact us directly.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, date of birth, email address, Indonesian national ID number, bank account details, IP address, and device identifiers. |
| "Platform" | The vbcash website at https://vbcash.cam and all associated services, games, and features accessible through it. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion. |
| "Controller" | vbcash, the entity that determines the purposes and means of processing your Personal Data. |
| "Third Party" | Any natural or legal person other than you and vbcash, including service providers, payment processors, and analytics partners. |
| "Cookies" | Small text files stored on your device by the Platform to facilitate functionality, analytics, and session management. |
vbcash collects the following categories of Personal Data in connection with your use of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, Indonesian National ID (KTP) number or passport number, selfie photograph for liveness verification. |
| Contact Data | Email address, Indonesian mobile telephone number, residential address (including city — e.g., Jakarta, Surabaya, Bandung, Bali). |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, transaction amounts in IDR. |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, time zone setting (WIB/WITA/WIT), session tokens, and login timestamps. |
| Usage Data | Pages visited, games played, bet history, wagering amounts, session duration, feature interactions, and click-path data. |
| Communications Data | Records of your correspondence with our customer support team, including live chat transcripts and email exchanges. |
| Marketing Preferences | Your opt-in or opt-out status for promotional communications, preferred language, and bonus offer history. |
We do not intentionally collect special-category sensitive data (e.g., health data, religious beliefs, political opinions) unless you voluntarily disclose such information in a support communication, in which case it is processed only to address your query.
3.1 Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide Personal Data to us directly.
3.2 Automatically: When you access the Platform, we automatically collect Technical Data and Usage Data via server logs, cookies, pixel tags, and similar tracking technologies. This data is collected whether or not you are logged into your Account.
3.3 From third parties: We may receive Personal Data about you from identity verification providers (for KYC compliance), payment processors (for transaction confirmation), fraud-detection services, and, where applicable, from partners who refer players to the Platform. Any third-party data source is required to have a lawful basis for sharing your data with us.
vbcash processes your Personal Data for the following purposes:
5.1 Performance of a contract: The majority of our data processing is necessary to provide you with the services you have contracted for when registering an Account — including processing transactions, managing your balance, and delivering games.
5.2 Legal obligation: Certain processing activities — particularly KYC identity verification, anti-money-laundering checks, and record-keeping — are carried out to comply with legal and regulatory obligations applicable to vbcash as an online gaming operator.
5.3 Legitimate interests: We process Technical Data and Usage Data on the basis of our legitimate interest in maintaining the security, integrity, and performance of the Platform, and in preventing fraud and abuse.
5.4 Consent: Where we send you direct marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw consent at any time by contacting our support team or adjusting your account preferences.
6.1 vbcash does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share data only in the following circumstances:
6.2 All third parties with whom we share Personal Data are required to implement appropriate technical and organizational security measures and to process your data only for the purposes specified in our data-sharing agreements.
7.1 vbcash operates internationally, and some of our service providers and technology infrastructure may be located outside Indonesia. Where your Personal Data is transferred to countries that may not provide a level of data protection equivalent to that in your home jurisdiction, we implement appropriate safeguards, including:
7.2 By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Indonesia. We take all reasonable steps to ensure that any such transfer is conducted securely and lawfully.
8.1 vbcash retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | For the duration of your Account plus 5 years following Account closure, to meet anti-money-laundering record-keeping requirements. |
| Financial Transaction Records | Minimum 5 years from the date of the transaction, in compliance with applicable financial record-keeping obligations. |
| Technical and Usage Data | Up to 24 months from collection, after which data is anonymized or deleted. |
| Customer Support Records | 3 years from the date of the last interaction, or longer where a dispute remains unresolved. |
| Marketing Preference Records | Until you withdraw consent or close your Account, plus 12 months for audit purposes. |
8.2 Where retention beyond these periods is required by a specific legal obligation or ongoing dispute, we will retain the relevant data until that obligation or dispute is resolved, after which it will be securely deleted or anonymized.
9.1 vbcash implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, loss, alteration, or disclosure. These measures include:
9.2 Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, vbcash will notify affected players and relevant authorities without undue delay, in accordance with applicable data breach notification requirements.
Your role in security: You are responsible for maintaining the confidentiality of your Account credentials. Never share your password with anyone. If you suspect unauthorized access to your Account, contact our support team immediately at [email protected].
As a data subject, you hold a number of rights with respect to your Personal Data held by vbcash. We are committed to honoring these rights promptly and without unnecessary friction:
You may request a copy of all Personal Data we hold about you, along with information about how it is processed.
You may request correction of any inaccurate or incomplete Personal Data held in your Account profile.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
You may ask us to temporarily halt processing of your data while a dispute regarding its accuracy or our lawful basis is resolved.
You may request your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may object to processing based on our legitimate interests, including direct marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds.
To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before fulfilling a request to protect against unauthorized data access.
11.1 The Platform uses cookies and similar technologies to deliver core functionality, enhance your experience, and support our analytics and security operations. The cookies we use fall into the following categories:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. These cookies manage your session, maintain your login state, and prevent cross-site request forgery. They cannot be disabled without impairing core functionality. |
| Performance & Analytics | Collect anonymized data about how players interact with the Platform — pages visited, time spent, error occurrences — to help us improve performance and user experience. |
| Functional | Remember your preferences (e.g., language, currency display in IDR, preferred game category) to provide a more personalized experience on return visits. |
| Marketing | Used, with your consent, to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time. |
11.2 You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform. For more details on how to manage cookies in your browser, refer to your browser's help documentation.
12.1 The Platform is strictly intended for adults aged 21 and over. vbcash does not knowingly collect Personal Data from individuals under the age of 21. Our KYC verification process is specifically designed to prevent underage registration.
12.2 If we become aware that Personal Data has been collected from a person under the age of 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated Account. Any Funds deposited by an underage individual will be returned to the originating payment method.
21+ Only: If you are a parent or guardian and believe your child has registered on vbcash, please contact us immediately at [email protected]. We will investigate and act without delay.
13.1 vbcash reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will post the revised Policy on this page with an updated "Last Updated" date and, where reasonably practicable, notify you via the email address registered to your Account.
13.2 Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how vbcash protects your Personal Data.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way vbcash processes your Personal Data, please contact our Data Protection team at:
Email: [email protected]
14.2 We aim to respond to all data-related inquiries within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
14.3 If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. vbcash will cooperate fully with any such regulatory investigation.
For answers to common questions about account privacy, data access requests, and security practices, please visit our FAQ page. You may also review our full Terms & Conditions for the complete framework governing your use of vbcash.
Six core principles that guide every data protection decision we make on the Platform
Every byte of data exchanged between your device and the vbcash Platform — including deposits via BCA, BRI, and OVO — is protected by 256-bit SSL/TLS encryption. Your financial and personal information travels securely at all times.
We collect only the Personal Data that is genuinely necessary to provide our services, fulfill legal obligations, and maintain platform security. We do not harvest data speculatively or share it with advertisers outside our tightly controlled partner network.
Your data rights are real and actionable. Access your data, correct inaccuracies, request deletion, or withdraw marketing consent — all by contacting our support team. We process verified requests within 30 days, no questions asked.
We do not hold your data indefinitely. Clearly defined retention periods govern every data category — from transaction records to support chat logs. When the retention period expires, data is securely deleted or irreversibly anonymized.
Every third party that touches your data — from KYC providers to game studios like Pragmatic Play and Evolution Gaming — is contractually bound to data protection standards equivalent to our own. We conduct due diligence before any data-sharing relationship begins.
In the unlikely event of a data security incident, vbcash will notify affected players and relevant authorities without undue delay. Our 24/7 security monitoring infrastructure is designed to detect and contain threats before they escalate.
Our FAQ covers the most common data and security questions from Indonesian players. You can also review our Terms & Conditions or explore our Responsible Gaming commitment.
Visit Our FAQ Terms & Conditions